Terms & Conditions

1. Introduction

These Terms & Conditions govern the purchase and use of educational and mystery materials offered via TheDetectiveExperience.com (the "Site"). The Site and materials are operated by CaseDog Ltd (company number 14641986), a company registered in England and Wales, trading as The Detective Experience ("The Detective Experience", "we", "us"). By purchasing or using our materials, you ("you", the "User", "Educator", or the authorised educational institution or individual) agree to these Terms in full.

2. Changes to Terms

We may update these Terms from time to time. Changes take effect upon posting on the Site. Continued use after changes signifies acceptance. Please review periodically.

3. Eligibility & Authorised Use

• You must be 18 or over. For educational use, you must be an authorised teacher, educator, school staff member, or facilitator purchasing on behalf of an educational institution.
• For home use, you must be 18 or over and purchasing for personal, family, or group use.
• Materials are for educational or personal entertainment use only within your class, institution, home, or authorised group setting, subject to these Terms and applicable law and policy.

4. Scope of Services

• Printable and/or digital investigative learning activities and mystery experiences ("Cases").
• Facilitator guides, instruction materials, and optional media (for example, audio or video content).
• Educational resources for school settings and entertainment experiences for home settings.
• Occasional updates or supplemental materials provided at our discretion.

5. Accounts & Access

Some materials require an account or login. You must keep your credentials secure and are responsible for all activity carried out under your account. You must notify us promptly of any suspected unauthorised access.

6. Pricing & Payment

• Prices are displayed in pounds sterling (GBP) or your local currency where available. VAT and other applicable taxes will be applied in accordance with the law.
• Payment methods may include card payment and, for institutions, invoicing where agreed in advance.
• Invoices (where offered) are due within 30 days of issue unless otherwise agreed in writing.

7. Refunds & Cancellations

• Digital materials: Non-refundable once accessed or downloaded, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where you have expressly consented to delivery beginning before the cancellation period has expired and acknowledged that your right to cancel is thereby lost.
• Physical packs: You have a statutory right to cancel within 14 days of receiving physical goods under the Consumer Contracts Regulations 2013. To exercise this right, please contact us. Returned items must be in their original condition; return postage costs are your responsibility unless the item is defective.
• Nothing in these Terms affects your statutory rights as a consumer under UK law.

8. Delivery

• Digital downloads are made available promptly following payment confirmation.
• Physical packs are dispatched within 5 working days (estimated) unless otherwise stated at the time of purchase.

9. Licence & Intellectual Property

All content is owned by CaseDog Ltd (trading as The Detective Experience) and its licensors and is protected by copyright and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the materials for internal educational delivery within your class or institution, or for personal or family use within your home setting, on a "buy once, use within your authorised setting" basis. Redistribution, resale, public posting, or sharing of materials outside your authorised setting is strictly prohibited.

10. User Responsibilities & Safeguarding

For Educational Settings:

• Suitability & age-appropriateness: You must review all materials in advance and satisfy yourself that they are suitable for your students' age, maturity, and individual needs.
• Safeguarding & supervision: You must supervise all activities and comply with your institution's safeguarding policies, the relevant provisions of the Children Act 1989 and 2004, Keeping Children Safe in Education (KCSIE), and all other applicable legal and ethical standards.
• Local policy compliance: You are responsible for compliance with your school or institution's own policies, any parental or carer consent requirements, accessibility obligations, and applicable curricular standards.
• Environment & timing: You must select an appropriate time and environment for activities, including making reasonable adaptations to support student wellbeing and inclusion.

For Home and Group Settings:

• Age-appropriateness: Review all materials before use to satisfy yourself that they are suitable for all participants.
• Supervision: Provide appropriate supervision, particularly where children or young people are involved.
• Safe environment: Ensure activities take place in a safe and appropriate setting.

All Settings:

• Sensitive content: Themes may involve crime, investigation, or forensic concepts. Frame content appropriately for your audience and provide support where needed.

Acknowledgement: The Detective Experience is not responsible for your implementation decisions or for any incident, harm, disruption, or non-compliance arising from the way in which you use or run the activities.

11. Acceptable Use & Prohibited Activities

• No unauthorised copying, scraping, redistribution, or public posting of materials or media.
• No reverse-engineering of any digital systems or circumvention of access controls.
• No impersonation or misuse that violates any law, policy, or the welfare of participants.
• Materials are for use within your authorised setting only (school or institution, or home or personal group).

12. Fictional Content Disclaimer

All Cases, characters, and events are entirely fictional and are used for educational or entertainment purposes only. Any resemblance to actual persons, organisations, or events is coincidental. Nothing in our materials constitutes legal, forensic, or law-enforcement advice.

13. Limitation of Liability

To the fullest extent permitted by applicable UK law, we are not liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill) arising from or related to the materials or the Site. Our total aggregate liability for any claim arising out of or in connection with these Terms is limited to the amount you paid for the specific materials giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

14. Indemnity

You agree to indemnify and hold harmless CaseDog Ltd (trading as The Detective Experience), its officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your use or delivery of the materials.

15. Third-Party Platforms

We may provide links to third-party services such as video hosting or document storage platforms. We are not responsible for their content, availability, or practices, and linking does not imply endorsement. Your use of any third-party service is governed solely by that service's own terms and policies.

16. Privacy & Data Protection

Your personal data is handled in accordance with our Privacy Policy, the UK GDPR, and the Data Protection Act 2018. We do not knowingly collect personal data directly from children via the Site.

17. Suspension & Termination

We may suspend or terminate your access to our materials or services if you breach these Terms or engage in any prohibited conduct, without prejudice to any other rights or remedies available to us.

18. Governing Law & Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any applicable consumer protection laws that may entitle you to bring proceedings in your local jurisdiction.

19. Entire Agreement & Severability

These Terms, together with any policies referenced within them, constitute the entire agreement between you and The Detective Experience in relation to the materials and services. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Contact

Email: contact@thedetectiveexperience.com
Address: CaseDog Ltd (trading as The Detective Experience), 128 City Road, London, United Kingdom, EC1V 2NX

Company number: 14641986

Related policy: Privacy Policy